Privacy Policy | Fauzz Corporate Car Rentals Kenya

This page provides a general template privacy policy for Fauzz Corporate Car Rentals' operations in Kenya. It is intended as a clear starting point and is not a substitute for advice from a qualified lawyer — we recommend having it reviewed by legal counsel, particularly for compliance with Kenya's Data Protection Act, 2019, before relying on it as final.

1 Introduction

Fauzz Corporate Car Rentals ("Fauzz", "we", "us", or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you book a car, enroll a vehicle, or otherwise interact with us, how we use it, and the choices you have.

2 Information We Collect

Contact details — name, phone number, email address, and pickup/delivery location.
Booking details — pickup and return dates, vehicle preference, and any notes you provide.
Car enrollment details — vehicle make, model, year, registration plate, and ownership information, for owners enrolling a vehicle.
Identification documents — national ID, passport, or driving licence details, where required to confirm a booking or enrollment.
Communications — messages you send us via WhatsApp, email, phone, or our website forms.

3 How We Use Your Information

To process and confirm car hire bookings or car enrollment applications.
To communicate with you about your booking, enrollment status, or general enquiries.
To verify your identity and eligibility for self-drive hire.
To improve our services, fleet offering, and customer experience.
To meet legal, tax, or regulatory obligations in Kenya.

4 WhatsApp & Third-Party Communication

When you contact us or we contact you via WhatsApp, that conversation is also subject to WhatsApp's own privacy policy and terms of service, as it is operated by Meta. We use WhatsApp only as a communication channel and do not control how WhatsApp itself processes your data on its platform.

5 Data Sharing

We do not sell your personal information. We may share limited information with:

Insurance providers, where necessary to process a claim related to your hire.
Car owners enrolled with us, limited to booking details necessary to fulfil a hire involving their vehicle.
Government or regulatory authorities, where required by Kenyan law.
Service providers who support our operations (e.g. payment processors), bound by confidentiality obligations.

6 Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7 Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements under Kenyan law.

8 Your Rights

Under Kenya's Data Protection Act, 2019, you have the right to request access to, correction of, or deletion of your personal information, and to object to certain uses of it. To exercise any of these rights, contact us using the details below.

9 Cookies

Our website may use basic cookies to support core functionality and understand site usage. We do not use cookies for third-party advertising.

10 Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children.

11 Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after an update constitutes acceptance of the revised policy.

12 Contact Us

For any privacy-related questions or requests, reach us at fauzzcorporatecarhire@gmail.com, call or WhatsApp +254 708 925 398, or visit us at Garden City Business Park, QV7F+QR2, Nairobi, Kenya.